Refund Policy

LUXA FLAIR INTERNATIONAL LTD

1. Overview

Luxa Flair International Limited is committed to providing high‑quality beauty products and professional equipment to our customers. This Refund Policy outlines the conditions under which refunds may be issued for purchases made in our store or through our online platform.

By purchasing from Luxa Flair International Limited, customers agree to the terms stated in this policy.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

The product received is defective or damaged at the time of delivery.
The customer received the wrong product compared to what was ordered.
The product has a verified manufacturer defect.

All refund requests must be made within 48 hours of receiving the product.

3. Non‑Refundable Items

The following items are not eligible for refunds unless proven defective:

Opened or used cosmetics
Personal hygiene products
Lash extensions once opened
Microblading or tattoo consumables
Products damaged due to misuse

For health and safety reasons, certain beauty products cannot be returned once opened.

4. Refund Approval Process

To request a refund, customers must:

Contact Luxa Flair customer support
Provide proof of purchase (receipt or order confirmation)
Provide photos or videos showing the issue
Wait for verification by our support team

Once the request is reviewed and approved, the refund process will begin.

5. Refund Method

Approved refunds will be issued through one of the following methods:

Bank transfer
Original payment method
Store credit (if applicable)

Refunds are typically processed within 3–7 business days after approval.

6. Shipping Costs

Shipping fees are non‑refundable, except in cases where:

The wrong item was delivered
The product arrived damaged due to delivery handling

7. Fraud Prevention

Luxa Flair International Limited reserves the right to refuse refunds where:

Fraudulent claims are suspected
Products show signs of intentional damage
Multiple refund requests are made for similar reasons

All transactions are monitored to protect both customers and the business.

8. Contact Information

For refund inquiries, please contact:

Luxa Flair International Limited
Address: 5 Epirikom Road, Rumuepirikom, Port Harcourt, Rivers State, Nigeria
Phone: 0813 911 2608

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